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Terms & Conditions

VL Aesthetics > Terms & Conditions

Appointments and Cancellations

All doctors and therapists at VL Aesthetics are trained and approved in accordance with the company’s treatment protocols and therefore we do not guarantee continued treatment with a named doctor or therapist.

If you are unable to attend your appointment, please contact us immediately on 01228 580444. We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange at least 24 hours before your appointment will result in the loss of the treatment from your course or deposit being redeemed.

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. VL Aesthetics will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

For insurance purposes, we have a strict ‘No Children’ policy at VL Aesthetics. We cannot accept any responsibility for a child’s welfare so for the safety of us, the clinic, and the child we ask our clients not to bring any child below the age of 16 to the premises.


Please note that we do not offer refunds on any treatment delivered or deposits. However, if you change your mind about any treatment purchased within 14 days, we are happy to exchange it for an alternative treatment / product or offer you a credit note. We do not offer refunds on products sold. By booking through our website or by signing the consent form you agree to these terms.

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At VL Aesthetics we offer our customers state of the art e-commerce security. All credit card and debit card transactions on our shopping area are protected so you can relax and enjoy the on-line shopping experience.

Any data that we collect is GDRP compliant and conforms to our privacy policy.


The results of our treatments can vary from person to person. This is because people have different lifestyles and differ physiologically. For example, if somebody consumes 4000 calories per day, although they will lose inches during a Lipofirm treatment, they will quickly put these inches back on.

Any images, videos, or claims on this website are a representation of possible results rather than necessary results. We do our best to accurately represent the results you could achieve with our treatments and products.

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